FAQ

If you have not received confirmation of your booking, please check your SPAM / junk mail. If nothing appears, please do not hesitate to contact us by e-mail at contact@chataigneraie.com or by telephone 04 75 31 43 33.

Yes, this is quite possible. Please call us or send us an e-mail indicating your arrival time. Please note that the campsite gate is closed after 10pm, so you will not be able to bring your vehicle inside.

Our animal friends are welcome on our campsite. Please present their vaccination certificate at reception and keep them on a lead in the campsite. At the exit of the campsite there is a footpath where you can walk your pets freely and safely.

We accept holiday vouchers. If you wish to pay for your stay with holiday vouchers, you can either send them to us by recorded delivery, or send us a cheque for the amount of the holiday vouchers with a post-it note “not to be cashed, to be exchanged for holiday vouchers on arrival”.

We offer cancellation insurance to cover you in the event of problems. At 4% of the total cost of the holiday, it covers you for all of life’s problems, but also if your employer cancels your holiday. Think about it.

For all modifications, it is preferable to contact us directly. We will do our best to satisfy you as far as possible.

A deposit of 400 euros will be required on arrival, either by cheque or by credit card in the form of an imprint. You will not be charged.

You will be asked to show proof of identity on arrival.

Sheets and towels are not included in the accommodation. We offer optional kits including sheets, towels, a shower head and tea towels.

Wifi is available throughout the campsite. You will have 30 minutes of free connection followed by paying packages.

You are free to choose your pitch and we will do our utmost to accommodate you as far as possible.

If the number of people exceeds the maximum number of people in the accommodation, please contact us.

Our chalets are not air-conditioned, but we are at the top of a hill and a gentle breeze cools us down on summer evenings. What’s more, our campsite is located in the forest and the trees keep us very cool – it’s a delight!

All our terraces are covered to provide shade and protection from the rain.

Our pitches are accessible to caravans, vans and campsites. Please note that we do not accept double axles.

Our range of premium rental properties are equipped with dishwashers

We do not have accommodation for people with reduced mobility. However, our sanitary facilities have a special cubicle for people with reduced mobility.

All our premium rentals and comfort mobile homes are equipped with a television.

Our swimming pool is open and heated to 27 degrees from 1 May until the end of September.

Bathing caps are not compulsory, but swimming costumes are compulsory, and swimming shorts are forbidden.

Our pools are not supervised, so children remain under the supervision of their parents.

The pool area is open from 10am to 8pm every day. In July and August, night-time swimming is available.

The swimming pool and paddling pool are heated to 27 degrees.

Visitors who have paid their admission to the campsite will have access to all the facilities (swimming pool, SPA, restaurant, play areas, etc.).

A number of sun loungers are available free of charge, but please do not leave your towels when you leave the pool area.

Naturally, pets are not allowed in the pool area. You can tie them up nearby to keep an eye on them and leave them in the shade.

The campsite is located in the forest 3 km from the town centre.

There are numerous foot and cycle trails starting from the campsite. And the Viarhona is 3 km from the campsite, easily accessible.

The nearest tourist office is in Hauterives, 19 km from the campsite.

The campsite is located in the forest 3 km from the town centre.

No public transport is available from the campsite.

We do not hire bicycles on the campsite. There are bike hire companies about 10 km from the campsite.

As an option, we can hire a baby kit comprising 1 cot with a real mattress and mattress protector, a high chair, a bath and, on request, a potty.

The campsite has a defibrillator and first-aid equipment.

We do not have a nursery for young children.

Gas planchas are available on reservation for 6 euros per day. In Drome, the prefecture bans charcoal barbecues. And electric barbecues are banned due to a lack of electricity.

No shuttle service available to the station

Our restaurant is open every day. In high season from 8.30am to 11pm and in low season from 10am to 2pm and from 6pm to 10pm.

We are available on the campsite 24 hours a day in the event of a problem.

We recommend that you make an appointment for the departure inventory of fixtures in order to choose the desired time slot.

There is a small supermarket on the campsite, open every day.

Every morning we receive bread and pastries from local bakers. However, it is essential to place your order before 7pm the previous evening.

If you wish, we can do the cleaning for you for the sum of 65 euros. This option can be taken at the time of booking or during your stay.

The sanitary facilities include a washing machine and a drying machine. You will need to add tokens at reception.

You can use your own washing powder at the launderette.